Lumen Research Privacy Policy

Last updated: June 2026

At Lumen Research Ltd (“Lumen”, ”we”, “our”, or “us”), your privacy is of the utmost importance. Thank you for taking the time to read our website privacy policy (the “Privacy Policy”). This Privacy Policy sets out how we collect, use, process, store, share and disclose your personal information on https://lumen-research.com/ (the “Website”). By accessing and using our Website you freely and expressly consent to the collection, use, processing, storage, and disclosure of your personal information as set out in this Privacy Policy.

When We Collect Information
Types Of Personal Information We Collect
How We Use Your Information
How We Disclose Your Personal Information
Your Privacy Choices
Use Of Cookies And Tracking Technologies
Mobile Privacy
Protected Health Information
Security
Retention
U.S. State-Specific Disclosure
UK/EEA Residents’ Notice
Children’s Privacy
Third-Party Links On Our Website
Changes To This Privacy Policy
Contact Us

1. When We Collect Information

We may collect personal information that you provide when you:

  • Visit our Website;
  • Sign up for our email newsletter, sms, or other communications;
  • Contact us.
2. Types Of Personal Information

We Collect Information you provide:

  • Information from your inquiries into our services, or how you otherwise indicate you may be interested in our services, which may include providing us with your name, email address, your work email, company name, country/region, and any information you provide when contacting us.
  • Our website offers you the ability to interact with us by signing up for email communications, and downloading content.

Information we automatically collect:

  • Metadata and analytics for your use of our Website, including IP address, device information, date/time of visits, new or returning visits, products viewed, page response times, URL clickstreams, how long you stay on our pages, what you do on those pages.
  • We may use cookies, beacons, pixel tags, and other similar technologies to collect additional information automatically as you interact with the Website and to personalize your experience with our Website. Learn more about our cookie use below. Information from third parties:
  • When you interact with our accounts on our community forums or through our brand or community forums on a social media platform, we may collect certain information that you or the platform make available to us such as Website metadata analytics (above), your social media account ID, your social media ‘likes’, click-throughs to our Website, or custom interactions. We may also make inferences about you such as your interests that we believe are relevant to you based on the information we have collected.
3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To operate and improve our Website.
  • For customer support.
  • To communicate with you,including via our newsletter.
  • For marketing and advertising.
  • For other business and legal purposes, such as to detect and prevent fraud, to collect amounts owing to us, and to maintain business records.
  • With your consent.
4. How We Disclose Your Personal Information

We may disclose your information with your consent. We may also disclose your information with our corporate affiliates, as well as vendors or service providers who:

  • Help us communicate with you. For example, we may disclose your information to a third party (eg MailChimp) to help us manage our newsletter.
  • Manage and optimize our Website.
  • Provide marketing and advertising services (see ‘Use Of Cookies And Tracking Technologies’ for more information on your choices with these services).

In addition:

  • We may disclose your personal information in order to:
    • Protect the legal rights of our company, our employees, our agents, and our affiliates.
    • Protect the safety and security of our customers.
    • Detect and protect against fraud.
    • Comply with law or legal process.
  • We may disclose your personal information as part of a business transition. For example, we may disclose your personal information with:
    • Prospective purchasers exclusively to evaluate the proposed transaction.
    • Companies that buy the assets or stock in us. Such companies may use and disclose personal information for purposes similar to those described in this Privacy Policy.

We may disclose de-identified, aggregate, or anonymous information for any purpose. This means that the information we disclose does not identify specific individuals, or is combined with other data to protect your privacy.

5. Your Privacy Choices

You have the right to exercise the following choices with our use of your personal information:

  • Access the personal information we maintain about you.
  • Delete the personal information we maintain about you.
  • Correct inaccurate personal information we maintain about you.
  • Opt out of certain uses of your personal information, notably:
    • Email marketing. You can unsubscribe to our email list by clicking the unsubscribe link at the bottom of marketing emails.
    • SMS marketing. You can opt out at any time by replying STOP.
    • Targeted advertising using third party cookies. Please refer to the ‘Use of Cookies and Tracking Technologies’ section below to learn how to opt out of targeted ads.

You can exercise these rights by contacting us at dataprotection@lumen-research.com.

Please note that if you are a current or former employee of one of our enterprise customers, and you would like to fulfill your rights to the personal information we maintain about you on behalf of our customer, please contact a representative of that customer rather than emailing us with your request. We cannot provide personal information about a specific individual on behalf of a customer without their express written instructions.

6. Use Of Cookies And Tracking Technologies

Like many companies, we use cookies and similar technologies (such as clear gifs, web beacons, tags, and similar technologies) to collect information about your browsing activities, your interactions with websites and our Website, and to serve tailored ads and for the purposes described in this Privacy Policy. There are a number of ways to opt out of having your online activity and device data collected through these services, which we summarize below:

  • Opting out of cookie use in our Cookie Preferences. You can opt out of cookies via our cookie preferences center.
  • Blocking Cookies In Your Browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.

Please note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.

7. Security

We protect information we collect about you by maintaining physical, electronic and procedural safeguards designed to prevent unauthorized access to user data retained in our servers, however, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information provided online. We take reasonable precautions to protect your information both online and offline. The servers on which we store data are kept in a secure environment.

8. Retention

We will retain your information for as long as your account or inquiry is active or as needed to provide you with the Website or any requested services, and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your personal information, we may continue to retain and use aggregate or anonymous data previously collected and/or anonymize or aggregate your personal information. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.

9. California and U.S. State-Specific Disclosure

Some U.S. states have enacted comprehensive privacy laws. The California Consumer Privacy Act, as amended by the California Privacy Rights Act or “CPRA” (collectively, the “CCPA”), the Virginia Consumer Data Protection Act (“VCDPA”), the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), Utah Consumer Privacy Act (“UCPA”), Oregon Consumer Privacy Act (“OCPA”), Texas Data Privacy and Security Act (“TXDPSA”), the Montana Consumer Data Privacy Act (“MTCDPA”), Iowa Consumer Data Protection Act (“IACDPA”), Delaware Personal Data Privacy Act (“DEPDPA”), Nebraska Data Privacy Act (“NEDPA”), New Hampshire Privacy Act (“NHPA”), New Jersey Data Privacy Act (“NJDPA”), Tennessee Information Protection Act (“TNIPA”), Minnesota Consumer Data Privacy Act (“MNCDPA”), and the Maryland Online Data Privacy Act (“MDODPA”) create additional privacy obligations for businesses and provide their residents with additional privacy rights.

Additional Privacy Rights:

In addition to the rights granted in ‘Privacy Choices’ above, if you are a resident of the above states, you may have the right to:

  • Opt out of the ‘sale’ or ‘share’ of your personal information for the purpose of targeted advertising. We do not ‘sell’ or ‘share’ your personal information for monetary benefit. However, some third party cookies placed on our Website may be considered a ‘sale’ or ‘share’ under these privacy laws. You may opt out of such cookies as detailed in ‘Use Of Cookies And Tracking Technologies’ section (above).

You can exercise these rights by emailing us at dataprotection@lumen-research.com

Appeal:

If we deny your privacy request, you may appeal that decision by emailing us at dataprotection@lumen-research.com. If you are still unsatisfied with our response, you may have the right to file a complaint with your state attorney general.

Controller/Business Designation:

In providing our Website, we operate as a ‘Controller’ (and ‘Business’ under CCPA).

10. UK/EEA Residents Notice

The European Economic Area (“EEA”) and the United Kingdom (“UK”) have each enacted privacy laws. The European Union’s (“EU”) and the UK’s General Data Protection Regulation (collectively, the “GDPR”) create additional privacy obligations for ‘Controllers’ of personal data and provide EU and UK residents with additional privacy rights.

Legal Basis:

Under the GDPR, we process personal data under the following legal bases.

Processing Activity Legal Basis under GDPR
To provide and maintain the Website Contract Fulfillment
Customer Support Contract Fulfillment
Placement of Cookies on our Website Consent
Email marketing Consent
Improving our Website Legitimate Interest
To detect, prevent and address technical issues and fraudulent, harmful, unauthorized, unethical or illegal activity Legitimate Interest
For any legal purpose necessary, including IP protection, or if Lumen is required to process information as a result of a court order or other legal or regulatory proceeding. Legal Requirement, Legitimate Interest
Product or service-related communications to our customers Legitimate Interest

Controller Designation:

We are designated as a ‘Controller’ in operating our Website. A list of our subprocessors is available to our enterprise customers on-demand.

Cross-Border Data Transfers:

If you are a resident of the EEA, UK, or Switzerland, we may transfer to, and store the data we collect about you, to countries other than the country in which the data was originally collected, including the United States. Those countries may not have equivalent data protection laws as the country in which you provided the data. When we transfer your data to other countries, we will protect the data as described in this Privacy Policy and comply with applicable legal requirements providing adequate protection for the transfer of data to countries outside the EEA, UK, and Switzerland. We rely on adequate transfer mechanisms such as Standard Contractual Clauses (“SCCs”) for the transfer of personal data to countries that have not received an applicable adequacy decision, as well as the UK’s ‘International Data Transfer Addendum’ to the SCCs.

For more information on cross-border transfers of your Personal Data or the appropriate safeguards in place, please contact us at dataprotection@lumen-research.com.

Data Protection Officer:

To contact our Data Protection Officer, please email dataprotection@lumen-research.com.

EU/UK Representatives: NA

Additional Rights for UK or European Economic Area Residents: NA

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data in certain circumstances. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data in certain circumstances, including where we are processing your personal data for direct marketing purposes.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    • If you want us to establish the data’s accuracy.
    • Where our use of the data is unlawful, but you do not want us to erase it.
    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    • You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party in certain circumstances. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
  • Withdraw consent at any time where we are relying on consent to process your personal data. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

In addition to the rights granted above, if you are a UK or EEA resident, the GDPR grants you the right to lodge a complaint against us with your local data protection authority. You can find your data protection authority at https://edpb.europa.eu/about-edpb/about-edpb/members_en.

Right to Complain: If you are a UK resident and you have any concerns about how we process your personal data, you may raise a complaint to our Data Protection Officer dataprotection@lumen-research.com.

Children’s Privacy

We do not intentionally collect any personal information from children under the age of 13 (or 16 in California). If you are under the age of 13 (or 16 in California), please ask a parent or guardian for help in using our website or purchasing any products. If you believe we have obtained personal information associated with children under the age of 13 (or 16 in California), please contact us at dataprotection@lumen-research.com and we will delete it.

11. Third-Party Links On Our Website

Our Website may contain links to other websites or services. We do not exercise control over the information you provide, or is collected by these third party websites. We encourage you to read the privacy policies or statements of the other websites you visit.

12. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Privacy Policy on this page with a “Last Updated” effective date of the revisions. We encourage you to look for updates and changes to this Privacy Policy by checking this page when you access our Website.

13. Contact Us

If you have any questions about our privacy or security practices, or if you would like to request access to or correction of your personal information, you can contact us by email at dataprotection@lumen-research.com or at:

Lumen Research Ltd
Westgate House, 9 Holborn,
London, England, EC1N 2LL